Terms of Sale

Catalogue Illustrations: the artwork, logos and trademarks imprinted on all products displayed on this website are reproduced for illustrative purposes only; as examples of the type and quality of products available.  They don't imply endorsements nor are any items with these specific logos for sale to anyone other than the parties expressly authorised by the owner of such designs.

Product colours shown throughout the site may vary slightly from actual due to inherent limitations in photography and monitor display.

Sizes: Although product size information displayed for is normally accurate, there may be some slight variation between batches therefore we must state that all sizes and capacities are approximate.

If necessary engraving layouts provided by you may be modified to suit the product.

Lead Time & Delivery

Lead Time
Generally – lead time for most orders is 2-3 weeks from approval of artwork. 

Volume & Custom – More intricate requirements like custom made solutions or large volume contracts may take longer due to the nature of manufacturing processes and/or additional planning and specification involved.  One of our sales team will discuss all options available to meet your deadline and deliver on time.

Small quantity orders – off-the-shelf products that only require basic decoration like giftware, trophies, small-scale signage and certain promotional products can usually be completed within a few days.

Urgent – "rush-orders" can be accommodated depending on various factors, our sales team can advise you on this.

An estimated lead time will be given with all quotes and the agreed delivery date issued once an order is received.

Production – generally production begins upon receipt of signed artwork confirmation.  In the case of basic sporting trophy orders and other text-only decoration (where agreed); production begins on receipt of order confirmation.

Delivery

All items in our online catalogue are available for delivery Australia wide.  For reliable delivery we use door to door - Couriers Please, Australia Post and Star Track.

International delivery may be available depending on the type of item.  We use DHL Express and International Express Post.

Customers may choose to collect goods from our head office - showroom which is open Monday - Friday from 9:00 am to 5:30 pm and Saturday 9:00 am to 12:00 pm.

Delivery costs – Rewards International will quote the estimated delivery cost in response to your enquiry.  The amount charged will be determined by the quantity and the destination.  Our rates are competitive; some larger volume orders may qualify for free delivery.  We will confirm the exact cost and expected delivery date once we receive your order.

Deliveries are made during normal business hours Monday-Friday 9am to 5:30pm

The delivery service used by Rewards International requires the customer to be in attendance at the delivery address to receive the goods and sign for the delivery.

PO Box addresses are only acceptable in special circumstances I.e. Where access is difficult for common carriers.

Customers must provide telephone contact details for the person who will receive the goods.

Rewards International will advise a customer of the expected delivery time but accepts no responsibility for delays which are beyond its control.
If a delivery cannot be made due to:
    1. An incorrect or inadequate address provided by the customer.
    2. No person being in attendance to accept the delivery.
    3. Any such like occurrence.
The goods will be returned by the courier to the Rewards International warehouse. The delivery will be rescheduled and an additional delivery charge will be levied.

Packaging – every order is carefully packed in to suitable cardboard boxes for safe delivery. Packaging is designed to cushion items and minimize movement during transport.