Returns Policy

If you are not completely satisfied with your purchase please contact us.

Return of goods will only be accepted if contact regarding discrepancies / claims is made within 48 hours of delivery; allowing assessment of claims without delay.

Please do not return items until we have issued you with a product return code.  Products returned without this code will not be accepted.  All authorised returns are to be sent to our head office.

Products must be returned complete and in original condition and packaging at purchasers cost within 7 days of supply to receive refund.  Refund of the purchase price excludes any freight charges.  An order cancellation fee of 10% may be charged for return of any goods.

Custom made, altered or decorated items
Please choose carefully as we do not offer exchange or refund on any custom made, altered or decorated items unless the item is faulty, significantly different to the artwork proof signed off prior to production, or where otherwise required by law.

Engraving disclaimer:  when providing ‘standard trophy label’ engraving (for which pre-production proofs are not issued) we will not accept responsibility for spelling errors in the information provided.  Although obvious errors may be detected, our system takes the engraving you provide in the engraving template directly into our engraving software and cannot account for every variable.  Please be sure to check spelling of names etc thoroughly before providing your engraving details.

Order Cancellation
With the exception of custom made, altered or decorated items; orders may be cancelled provided you contact us 7 days before the agreed completion date. If you wish to cancel an order please contact us immediately.  An order cancellation fee of 10% may apply.

Decorated items:  Please confirm all artwork details prior to signing proof form, there will be no cancellation of orders once production has commenced and the product is decorated or engraved.

Damaged Delivery
If your purchase was damaged when you received it, contact us to arrange replacement of goods.  However, you will need to return the damaged product so it can be assessed.  Damage claims must be entered with carrier.  We will assist where possible with claims relating to third party carriers.

Refunds
Rewards International can refund your credit card (if you used one), or we can post a cheque or provide a gift voucher to the value of the refund.